Frequently Asked Questions
Everything you need to know about our high-performance tech accessories.
How does AiroShock™ technology protect my phone?
AiroShock™ is our proprietary high-impact material that contains thousands of micro-air pockets. These pockets act as tiny springs, significantly dampening the impact of drops by absorbing and dispersing energy before it reaches your device.
Are Mous cases compatible with MagSafe® and wireless charging?
Yes, most of our Limitless and MagSafe® compatible ranges are designed with integrated magnets to ensure seamless connectivity with MagSafe® accessories and Qi-certified wireless chargers.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not 100% satisfied with your purchase, you can return it in its original packaging within 30 days of delivery for a full refund or exchange.
Do you offer a warranty on your products?
Absolutely. We provide a Limited Lifetime Warranty on all our phone cases, covering any manufacturing defects in materials or workmanship for the lifetime of the product.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary by location but generally range from 7-14 business days. Tracking information is provided via email once dispatched.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Klarna and Afterpay in select regions.