Returns & Exchanges
At Mous, we are committed to providing high-quality protection for your electronics, but if your purchase isn't quite right, we offer a 30-day return window for all items in their original condition. We aim to make the process as seamless as possible so you can find the perfect gear for your lifestyle.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to begin the process.
Prepare Your Package
Place the items in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.
Ship It Back
Print your prepaid shipping label provided by the portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing